To convert a service call, click on “Service Calls” on the left side menu, then click “View Service Calls”. Next click on the action menu to the right of the service call you want to convert. This will show you a popup of actions, click View Service Call.
Now, click on Convert to Quote the top right of the page. This will take you to a page that will pre-populate with all of the data from the service call. You will just need to add your inventory/parts and labor.
When you have completed entering the data, click “Save Changes”
To edit a service call, click on “Service Calls” on the left side menu, then click “View Service Calls”. Next click on the action menu to the right of the service call you want to edit. This will show you a popup of actions, click Edit Service Call.
When editing a Service Call, the appointment date and service technician will be locked. This is to make sure that if you need to change the appointment date or technician that you are given the opportunity to alert the customer. If you need to change the appointment date and time, or service tech, click the Change appointment time checkbox.
Once you have made your changes, you can click Save Changes at the bottom of the page.
To create a service call you can click on the “Create Service Call” button at the top of your dashboard or click on “Service Calls” on the left side menu, then click “Create Service Call”.
Complete all the required data related to the service call. Once you have completed the form click “Save Changes”.
Adding a new service type
If you need to add a service type you can click the + Add Service Type. A popup will display to enter your new service type. Click “Save Changes”.
You can also click on the gear icon at the top of the page to go to your account settings and add service types from the Services Provided tab.
Assigning a date/time and service tech
To assign an appointment time, click on the Appointment Date or Appointment Time selection. This will bring up a popup screen with your service technicians and a calendar. If there has not been a service tech assigned, you will click on the desired service tech, then click on the date and time you wish to assign.
Then scroll to the bottom of the calendar and click Set Appointment Date
If this appointment requires customer approval, be sure to click the Customer approval required checkbox below the appointment date. This will send the customer a link to approve, cancel or reschedule the appointment.
Once you have entered all the required data, you can click Save Changes at the bottom of the page.
To view your service calls, click on “Service Calls” on the left side menu, then click “View Service Calls”. The service calls are ordered by the newest entered first. You can resort the list by clicking the headers, it will initial sort in ascending order, by clicking the header again it will order in descending order.
Filtering Service Calls
You can filter the service calls by date by clicking the “Choose Date Range” link in the top left section of the service calls list. This will filter the service calls by appointment date.
You may also filter service calls by status by clicking the Filter By: Status drop down, or you can search service calls by entering a search term and clicking the enter key.
Exporting Service Calls
If you would like to export your service calls to a csv file, click the Export Service Calls link in the top right of the page.
at the top of the page to go to your account settings and add service types from the Services Provided tab.
